Support

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Common questions

What opens the box?

Bringing your two iPhones together with the app open on both. There is no password and no date. Neither of you can open it alone.

Can I see what my partner has added?

No. What they add stays sealed on their phone until you're together. You can see that the box is filling, never what is inside.

Do we both need an iPhone?

Yes. Both of you need an iPhone with iOS 18 or later. It does not work between an iPhone and an Android phone.

I tapped a link and it opened this website instead of the app.

Get the app first. Then go back to the message and tap the same link again. If the app is already installed, the page for that link has a button that says "I already have the app".

Is the invite link private?

The invite link carries the key that links your two phones, so send it only to your partner. The key sits after the # in the link. Browsers never send that part to a website, so this site never sees it.

What does it cost?

Your first box is free to fill and free to open. After that, one pass opens the box for both of you. You can buy it by the year or once, forever. The price is shown in the app before you pay.

What if I lose my phone?

You can turn on backup in the app. Your items are saved, still sealed, in your own iCloud. Restoring them on a new iPhone needs iCloud Keychain turned on (Settings, your name, iCloud, Passwords).

What if things change between us?

You can take back anything you've added before the box opens. Either of you can close the box, and whatever was unopened is deleted without being seen.

Who can see what I put in the box?

Only you, until the two of you open it together. Nothing is sent to us, because the app has no server. There are no accounts, no ads and no tracking, and the app locks with Face ID.

Who is it for?

Adults, 18 and over, in a relationship where you spend real time apart.

How do I restore a purchase?

Open Until Us on a device signed in to the Apple Account that made the purchase and choose Restore Purchases. Nothing is charged again.

How do I cancel a subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Until Us. Deleting the app does not cancel a subscription. Apple’s instructions cover other devices.

Can I get a refund?

Apple takes the payment and decides refunds. Request one at reportaproblem.apple.com.

How do I delete my data?

Deleting Until Us from your iPhone removes your box, your sealed items and your saved memories from that phone. A few small keys stay in your Apple Keychain, as they do for any app, so that a reinstall or a new iPhone can find your box again. They contain none of your photos, notes or recordings. If you turned on backup, the copy in your iCloud can be removed in your iPhone's iCloud storage settings. The privacy policy has the details.